CB Insights: Media buzz around AI, robotics, and automation increased significantly towards the end of 2016.
The forward march of automation technologies — which include hardware (e.g. robots, digital kiosks), software (e.g. AI), and customer self-service (e.g. mobile ordering) — continues to reshape the world economy. Automation has already begun to reshape every company’s workforce, including yours. Leaders across all roles, companies, and verticals are taking note; right now, my report The Future of Jobs, 2027: Working Side-by-Side with Robots is one of the five best-read among all reports at Forrester. We forecast a world in which automation cannibalizes 17% of US jobs by 2027, partly offset by the growth of 10% new jobs from the automation economy. Most importantly, we see human-machine teaming as a key workforce trend in the future, as more and more human employees find themselves working side-by-side with robotic colleagues.
