Gartner Top 10 Strategic Trends for 2017

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Chatbots Startups and the Future of Marketing and Selling

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Venture Radar: Chatbots are programs that mimic conversation with people using artificial intelligence.

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CB Insights: Advances in artificial intelligence algorithms have put chatbots and voice assistants in the spotlight, with investor interest in the space increasing in recent months.

From Artificial intelligence (AI) And The Future Of Marketing: 6 Observations From Inbound 2016

At Inbound 2016, HubSpot’s co-founders Brian Halligan and Dharmesh Shah entertained 19,000 attendees with their take on the past and future of marketing. Here’s what I learned from their keynote presentation and a brief interview.

2017 will be the year of the bot. So predicts Halligan, adding “in five years, you will do a lot less navigating through apps and more just asking questions and chatting back and forth with bots… the next thing you know, we like it and it’s easier and more efficient than waiting for the sales rep to call you back.” Shah notes that businesses started building websites in the 1990s so they can answer customer questions 24/7. “Soon,” he says, “they will start building bots. They won’t replace the websites, but they will power them. The shortest time between a customer question and the answer will be a bot. It’s not human vs. bot, it’s human to the bot powered.” (HubSpot’s recent contribution to the bot power movement: Growthbot).

The “marketing conversation” will become a human-machine conversation. That the essence of marketing is a “conversation” between a business (or any “brand”) and its customers and potential customers has been a marketing tenet (and cliché) for a long time. While that conversation has been conducted over the last twenty years increasingly through a computer screen with the help of a keyboard, it is now transforming into human-machine conversation. “The conversational UI,” says Shah, “is going to be an even bigger leap in software than we had with the shift to Web-based software. We are all re-thinking now how to build products.” It’s the most natural way to engage, interact, market and sell: “We will have voice input because it’s much more efficient [than typing] and visual output because it’s more efficient than listening—we can see and read and scan much faster that we can listen. I don’t think screens are going away but the keyboard is likely going to be less and less prevalent.”

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The Chatbots Landscape

Chatbots

Source: Venturebeat

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33 Facts and Forecasts About Chatbots and Voice Assistants

Chatbot_customer-serviceTo help with your chatbot information overload, here’s a handy list of numbers about the rising prominence of online messaging, voice interfaces, and having a conversation with your friendly AI assistant.

Read the article on Forbes.com

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Chatbots and Natural Language Processing (NLP)

Natural Language Processing is a based on deep learning that enables computers to acquire meaning from inputs given by users. In the context of bots, it assesses the intent of the input from the users and then creates responses based on contextual analysis similar to a human being.

Source: Maruti Techlabs

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AI by the Numbers: Disagreements about the Impact of Chatbots

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted among other findings, disagreements about the impact of chatbots: Do purchase rates go down when people find out they are interacting with a chatbot? Or do chatbots actually increase customer satisfaction and loyalty? And are chatbots already successful in replacing human workers?

Read more here

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Chatbot Fatigue: US Consumers Prefer Human Agents

Source: CGS

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AI by the Numbers: Most US Consumers Don’t Like Chatbots

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted the growing reluctance of US consumers to chat with chatbots, the growing expectations of AI as a critical business component, and the growing employee skills gap due to the deployment of new technologies.

Read more here

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Feeling Comfortable with Chatbots?

If a company has gathered information about you in a secure manner, would you feel comfortable using a chatbot that does the following things:

Source: LivePerson

 

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Best of 2019: AI in Healthcare

[April 22, 2019]

“The past fifty years,” says Dr. Eric Topol in Deep Medicine: How Artificial Intelligence Can Make Medicine Human Again, “have introduced important changes to radiology. As the medium moved from analog to digital… the whole process, extending from films to CT, PET, nuclear, and MRI scans, has been made more efficient. Except the interpretation.”

Dr. Topol quotes studies suggesting that errors in interpretation of medical scans “are far worse than generally accepted,” with false positive rates of 2% and false negative rates over 25%. As a result, 31% of American radiologists have experienced a malpractice claim, “most of which were related to missed diagnoses.”

The rapid advances in computer vision due to the application of AI starting in 2012, have led to predictions of the imminent demise of radiologists, to be replaced by better diagnosticians—deep learning algorithms. Geoffrey Hinton, one of this year’s Turing Award winners and a major contributor to the remarkable success of deep learning, suggested in 2016 that “People should stop training radiologists now. It’s just completely obvious that in five years deep learning is going to do better than radiologists.” In the same year, an article published in the Journal of the American College of Radiology warned that “The ultimate threat to radiology is machine learning. Machine learning will become a powerful force in radiology in the next 5 to 10 years and could end radiology as a thriving specialty.”

While Dr. Topol believes that eventually all medical scans will be read by machines, he argues that radiologists can have a bright future if they “adapt and embrace a partnership with machines.” Eyal Gura, co-founder and CEO of Zebra Medical Vision, agrees: “AI can help doctors get to the right place quickly and make the right decision.”

Gura’s vision is that Zebra will help “automate every visual aspect of medicine,” going beyond radiology to pathology, dermatology, dentistry, and to all situations where “a doctor or a nurse are staring at an image and need to make a quick decision.” This “automation” does not mean replacing doctors. Rather, it means the augmentation of their work, providing consistent, accurate, and timely assistance. “We need all the doctors we have in the world and we will need 10X more because of the aging population,” says Gura.

Zebra’s work experience with radiologists in more than 50 hospitals worldwide highlights the role of AI as Augmented Intelligence. Its algorithms help overcome the “training bias,” the fact that “their brains are fine-tuned” to the specific cases they studied in their textbooks, says Gura. “Once trained,” writes Dr. Topol, “doctors are pretty much wedged into their level of diagnostic performance throughout their career. Surprisingly, there is no system in place for doctors to get feedback on their diagnostic skills during their careers, either.”

Zebra’s algorithms provide this missing feedback by offering radiologists a second opinion. In addition, they provide assistance and augmentation when there’s minimal or non-existent training. Consider the case of a young doctor in the ER who is not familiar with how a tiny brain-bleed looks on a scan and entirely misses it or a rural clinic with no access to a radiologist (the World Health Organization estimates that two-thirds of the world’s population has no access to any diagnostic imaging).

So far, Zebra has developed 48 algorithms addressing 48 different medical conditions (8 have already received regulatory approval in Europe and one in the US) that assist radiologists at different points in time, from acute conditions to current diseases to preventive medicine based on past scans. Earlier this year, Zebra announced the first multi-modality AI triage solution, addressing two life-threatening conditions, brain-bleeds and pneumothorax (the presence of gas between the lung and the chest wall). The Zebra triage solution is integrated into the hospital’s workflow, sends an alert when it detects a suspected acute finding, reducing the time to diagnosis by 80%.

At the other end of the timescale, Zebra’s algorithms can help in reviewing past scans, identifying patients at-risk and assisting in population health management.  A number of 5-year retrospective cohort studies conducted by one of Zebra’s research partners, Clalit Research Institute, found that Zebra’s algorithms performed better than the current medical gold standards for predicting osteoporosis fractures and risk for cardiac event.

Last month, Zebra announced it will collaborate with HealthNet Global (HNG), part of the Apollo Hospitals Group in India, to “provide timely, cost-effective, quality care to patients in remote and rural locations.” For example, they plan to develop a chest X-ray interpretation tool for TB to help in its early diagnosis by supplementing sputum testing which is only 50% accurate and frequently misses the disease in its early stages (the World Health Organization estimates that 3.6 million people with TB are missed by health systems every year and do not receive adequate care). HNG and Zebra will be supported by a grant from India-Israel Industrial R&D and Technological Innovation Fund.

“In rural areas in India you will be able to have a nurse and an X-ray technician and get an early diagnosis or an alert on an acute condition to allow them to provide the first line of support,” says Gura. Thanks to Modicare, “out of nowhere, 500 million people in India will have health insurance, but you will not have more doctors to treat them,” he adds, promising a similar deployment by Zebra in Africa later this year.

Headquartered in Israel, Zebra most recently raised a $30 million Series C in July 2018, led by aMoon Ventures, with participation from Aurum, Johnson & Johnson Innovation—JJDC Inc., Intermountain Health (also acting as one of Zebra’s data and research partners ) and AI pioneers Fei-Fei Li and Richard Socher. Existing investors Khosla Ventures, Nvidia, Marc Benioff, OurCrowd and Dolby Ventures also returned for the round, helping bring total funds raised by Zebra to $50 million.

The funds will be used to further improve Zebra’s algorithm development process, commercialization of these algorithms (designing and launching products), and integration with health providers’ existing systems, all crucial to achieving Zebra’s goal of becoming a one-stop shop (at $1 per scan), and establishing a sustainable competitive advantage.

Zebra is part of a growing community of Israeli digital health companies. Last year, total investments in the sector increased 32% and exceeded $500 million for the first time, with 85% of this amount going to companies utilizing AI solutions, according to Start-Up Nation Central. A significant competitive edge for these startups is the availability of data collected over the last 25 years by Israel’s four HMOs and their affiliated hospitals, serving 98% of the population and using the same electronic medical records system.

Israeli health-related startups (more than 1,200 in digital health, medical devices, and Pharma), with their unique mission and potential for making a real difference are increasingly attractive to Israeli AI, machine learning, and data science experts, now being assiduously courted by deep-pocketed global competitors. “Especially at a certain age, they feel the need to do something more meaningful. They see that the time and talent they spend on ad conversion can be better spent on saving their mother or father,” says Gura.

Originally published on Forbes.com

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